/* ==========================================================================
   NPS Pós-Venda — estilos da aplicação
   ========================================================================== */
*{box-sizing:border-box;margin:0;padding:0}
html,body{height:100%}
body{font-family:var(--f-body);font-size:14px;color:var(--ink-2);background:var(--bg);-webkit-font-smoothing:antialiased}
h1,h2,h3,h4{font-family:var(--f-title);color:var(--ink);letter-spacing:-.01em}
button,input,select,textarea{font:inherit;color:inherit}
a{color:var(--brand);text-decoration:none}
.num{font-family:var(--f-num)}
.muted{color:var(--muted)}
.hidden{display:none!important}

/* ---------- estrutura ---------- */
.app{display:flex;min-height:100vh}
.side{width:var(--side-w);flex:none;background:var(--side,var(--ink));color:var(--side-text,#C9CDD4);transition:transform .25s,background .3s;display:flex;flex-direction:column;position:fixed;inset:0 auto 0 0;z-index:40;transition:transform .25s}
.side-brand{height:var(--top-h);display:flex;align-items:center;gap:10px;padding:0 20px;border-bottom:1px solid rgba(255,255,255,.08)}
.side-brand svg{height:26px;width:auto}
.side-brand svg path:not([fill]),.side-brand svg polygon:not([fill]){fill:#fff}
.side-app{padding:16px 20px 6px;font:700 11px var(--f-title);letter-spacing:.12em;text-transform:uppercase;color:var(--side-muted,#7C828D)}
.side-app b{display:block;font-size:16px;letter-spacing:0;text-transform:none;color:#fff;margin-top:2px}
.nav{flex:1;overflow:auto;padding:8px 10px 16px}
.nav-group{font:700 10px var(--f-title);letter-spacing:.12em;text-transform:uppercase;color:#5F6570;padding:14px 12px 6px}
.nav a{display:flex;align-items:center;gap:11px;padding:9px 12px;border-radius:8px;color:var(--side-text,#C9CDD4);font-weight:500;transition:background .15s,color .15s}
.nav a svg{width:18px;height:18px;flex:none;stroke:currentColor;fill:none;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}
.nav a:hover{background:rgba(255,255,255,.06);color:#fff}
.nav a.on{background:var(--brand);color:#fff;box-shadow:0 4px 14px color-mix(in srgb,var(--brand) 35%,transparent)}
.nav a .cnt{margin-left:auto;font:700 10px var(--f-num);background:rgba(255,255,255,.14);color:#fff;border-radius:999px;padding:2px 7px}
.nav a.on .cnt{background:rgba(0,0,0,.2)}
.side-foot{padding:14px 20px;border-top:1px solid rgba(255,255,255,.08);font-size:11px;color:#7C828D;line-height:1.5}
.side-foot button{background:none;border:none;color:#C9CDD4;cursor:pointer;text-decoration:underline;padding:0;font-size:11px}
.side-foot button:hover{color:#fff}

.main{flex:1;margin-left:var(--side-w);min-width:0;display:flex;flex-direction:column}
.top{height:var(--top-h);background:var(--card);border-bottom:1px solid var(--line);display:flex;align-items:center;gap:14px;padding:0 28px;position:sticky;top:0;z-index:30}
.top h1{font-size:18px;font-weight:700;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.top .sp{flex:1}
.burger{display:none;background:none;border:1px solid var(--line);border-radius:8px;width:38px;height:38px;cursor:pointer;align-items:center;justify-content:center}
.burger svg{width:20px;height:20px;stroke:var(--ink);stroke-width:2;fill:none}
.filters{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.filters select,.filters input{height:36px;border:1px solid var(--line);border-radius:8px;padding:0 10px;background:var(--card);font-size:13px}
.filters label{font-size:11px;font-weight:700;color:var(--muted);text-transform:uppercase;letter-spacing:.06em}
.proto{background:#FFF7E6;border-bottom:1px solid #FDE7B0;color:#8A5A00;font-size:12px;padding:7px 28px;display:flex;gap:8px;align-items:center}
.proto b{font-weight:700}
.view{padding:24px 28px 48px;max-width:1440px;width:100%}
.view-head{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;margin-bottom:20px;flex-wrap:wrap}
.view-head p{color:var(--muted);margin-top:4px;max-width:720px}
.view-head h2{font-size:22px}
.actions{display:flex;gap:8px;flex-wrap:wrap}

/* ---------- cards e grids ---------- */
.grid{display:grid;gap:16px}
.g-kpi{grid-template-columns:repeat(auto-fit,minmax(180px,1fr))}
.g-k3{grid-template-columns:repeat(3,minmax(0,1fr))}
@media (min-width:1500px){.g-k3{grid-template-columns:repeat(6,minmax(0,1fr))}}
.g-2{grid-template-columns:repeat(2,minmax(0,1fr))}
.g-3{grid-template-columns:repeat(3,minmax(0,1fr))}
.g-21{grid-template-columns:minmax(0,2fr) minmax(0,1fr)}
.mt{margin-top:16px}
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow)}
.card-h{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:16px 18px 0}
.card-h h3{font-size:14px;font-weight:700}
.card-h .muted{font-size:12px}
.card-b{padding:16px 18px 18px}
.card-b.flush{padding:12px 0 0}

.kpi{padding:16px 18px;position:relative;overflow:hidden;transition:transform .15s,box-shadow .15s}
.kpi:hover{transform:translateY(-2px);box-shadow:var(--shadow-lg)}
.kpi::before{content:"";position:absolute;inset:0 auto 0 0;width:4px;background:var(--accent,var(--brand))}
.kpi-l{font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.07em;color:var(--muted)}
.kpi-v{font:600 28px var(--f-num);color:var(--ink);margin-top:6px;line-height:1.1}
.kpi-v small{font-size:14px;color:var(--muted)}
.kpi-s{font-size:12px;color:var(--muted);margin-top:6px}
a.kpi-link{display:block;color:inherit;cursor:pointer}
a.kpi-link:focus-visible{outline:2px solid var(--brand);outline-offset:2px}
.kpi-go{position:absolute;right:14px;top:14px;font-size:11px;font-weight:700;color:var(--brand);opacity:.0;transform:translateX(-4px);transition:opacity .15s,transform .15s}
a.kpi-link:hover .kpi-go,a.kpi-link:focus .kpi-go{opacity:1;transform:none}
a.li-link{color:inherit;transition:background .12s}
a.li-link:hover{background:#FAFBFC}
.chart a{cursor:pointer}

/* ---------- badges ---------- */
.badge{display:inline-flex;align-items:center;gap:5px;font-size:11px;font-weight:700;border-radius:999px;padding:3px 9px;white-space:nowrap}
.badge::before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor}
.b-promotor{background:var(--promotor-soft);color:var(--promotor)}
.b-neutro{background:var(--neutro-soft);color:var(--neutro)}
.b-detrator{background:var(--detrator-soft);color:var(--detrator)}
.b-info{background:var(--info-soft);color:var(--info)}
.b-purple{background:var(--purple-soft);color:var(--purple)}
.b-gray{background:var(--sub);color:var(--muted)}
.b-plain::before{display:none}
.tag-fict{font-size:10px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:#8A5A00;background:#FFF2CC;border-radius:4px;padding:2px 6px}
.zone{font-weight:700}

/* ---------- botões ---------- */
.bt{display:inline-flex;align-items:center;justify-content:center;gap:7px;height:38px;padding:0 16px;border-radius:8px;border:1px solid var(--brand);background:var(--brand);color:#fff;font-weight:700;font-size:13px;cursor:pointer;transition:background .15s,transform .15s,box-shadow .15s;white-space:nowrap}
.bt:hover{background:var(--brand-dark);transform:translateY(-1px);box-shadow:0 4px 12px color-mix(in srgb,var(--brand) 25%,transparent)}
.bt-o{background:var(--card);color:var(--ink-2);border-color:var(--line)}
.bt-o:hover{background:var(--sub);box-shadow:none}
.bt-sm{height:30px;padding:0 10px;font-size:12px}
.bt-ghost{background:none;border-color:transparent;color:var(--brand)}
.bt-ghost:hover{background:var(--brand-soft);box-shadow:none}
.bt svg{width:15px;height:15px;stroke:currentColor;fill:none;stroke-width:2}

/* ---------- formulários ---------- */
.form{display:grid;grid-template-columns:repeat(12,1fr);gap:14px 16px}
.f{display:flex;flex-direction:column;gap:6px;grid-column:span 4}
.f.w3{grid-column:span 3}.f.w6{grid-column:span 6}.f.w8{grid-column:span 8}.f.w12{grid-column:span 12}
.f>span{font-size:12px;font-weight:700;color:var(--ink-2)}
.f>span i{font-style:normal;color:var(--brand)}
.f input,.f select,.f textarea{border:1px solid var(--line);border-radius:8px;padding:9px 11px;background:var(--card);outline:none;transition:border-color .15s,box-shadow .15s}
.f textarea{min-height:84px;resize:vertical}
.f input:focus,.f select:focus,.f textarea:focus{border-color:var(--brand);box-shadow:0 0 0 3px color-mix(in srgb,var(--brand) 12%,transparent)}
.f.err input,.f.err select,.f.err .scale{border-color:var(--detrator);box-shadow:0 0 0 3px rgba(220,38,38,.1)}
.f .hint{font-size:11px;color:var(--muted)}
.chk{display:flex;align-items:center;gap:8px;font-size:13px;cursor:pointer}
.chk input{width:16px;height:16px;accent-color:var(--brand)}
.sec-t{grid-column:span 12;font:700 12px var(--f-title);text-transform:uppercase;letter-spacing:.08em;color:var(--muted);padding-top:6px;border-top:1px dashed var(--line);margin-top:4px}
.sec-t:first-child{border-top:none;margin-top:0;padding-top:0}

/* escala 0–10 */
.scale{display:grid;grid-template-columns:repeat(11,1fr);gap:6px;border:1px solid transparent;border-radius:10px}
.scale button{height:42px;border-radius:8px;border:1px solid var(--line);background:var(--card);font:600 15px var(--f-num);cursor:pointer;transition:transform .12s,background .12s,color .12s,border-color .12s}
.scale button:hover{transform:translateY(-2px)}
.scale button[data-c=detrator]:hover,.scale button.on[data-c=detrator]{background:var(--detrator);border-color:var(--detrator);color:#fff}
.scale button[data-c=neutro]:hover,.scale button.on[data-c=neutro]{background:var(--neutro);border-color:var(--neutro);color:#fff}
.scale button[data-c=promotor]:hover,.scale button.on[data-c=promotor]{background:var(--promotor);border-color:var(--promotor);color:#fff}
.scale-leg{display:flex;justify-content:space-between;font-size:11px;color:var(--muted);margin-top:2px}
.preview{display:flex;align-items:center;gap:14px;padding:14px 16px;border-radius:10px;background:var(--sub);border:1px solid var(--line)}
.preview .big{font:600 32px var(--f-num);color:var(--ink);min-width:44px;text-align:center}
.preview ul{margin:6px 0 0 18px;font-size:12px;color:var(--ink-2)}

/* ---------- tabelas ---------- */
.tbl-wrap{overflow:auto}
table.tbl{width:100%;border-collapse:collapse;font-size:13px}
.tbl th{position:sticky;top:0;background:var(--sub);text-align:left;font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);padding:10px 14px;border-bottom:1px solid var(--line);white-space:nowrap}
.tbl td{padding:11px 14px;border-bottom:1px solid var(--line);vertical-align:middle}
.tbl tbody tr{transition:background .12s}
.tbl tbody tr:hover{background:#FAFBFC}
.tbl tbody tr.click{cursor:pointer}
.tbl td.r,.tbl th.r{text-align:right}
.tbl td.c,.tbl th.c{text-align:center}
.nota{flex:none;display:inline-flex;align-items:center;justify-content:center;width:28px;height:28px;border-radius:7px;font:600 13px var(--f-num);color:#fff}
.n-detrator{background:var(--detrator)}.n-neutro{background:var(--neutro)}.n-promotor{background:var(--promotor)}
.tbl .sub{font-size:11px;color:var(--muted)}
.tbl .num,.tbl .badge{white-space:nowrap}
.tbl tr.late td:first-child{box-shadow:inset 3px 0 0 var(--detrator)}
.empty{padding:36px 18px;text-align:center;color:var(--muted)}
.empty b{display:block;color:var(--ink-2);font-size:14px;margin-bottom:4px}
.tbl-tools{display:flex;gap:8px;align-items:center;flex-wrap:wrap;padding:0 18px 12px}
.tbl-tools input,.tbl-tools select{height:34px;border:1px solid var(--line);border-radius:8px;padding:0 10px;background:var(--card);font-size:13px}
.tbl-tools input{min-width:220px}
.tbl-foot{padding:10px 18px;font-size:12px;color:var(--muted)}

/* seletor de status na lista de ocorrências */
.st-sel{height:32px;min-width:170px;border:1px solid var(--line);border-radius:8px;padding:0 30px 0 12px;font:600 12px var(--f-body);color:var(--ink-2);background:var(--card) url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%236B7280' stroke-width='2.5'%3E%3Cpath d='M6 9l6 6 6-6'/%3E%3C/svg%3E") no-repeat right 10px center/14px;-webkit-appearance:none;appearance:none;cursor:pointer;transition:border-color .15s,box-shadow .15s}
.st-sel:hover{border-color:#C9CDD4}
.st-sel:focus{outline:none;border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-soft)}
.st-sel option{background:#fff;color:var(--ink-2)}
.st-sel[data-v="Aberta"]{background-color:var(--detrator-soft);border-color:#FBCACA;color:var(--detrator)}
.st-sel[data-v="Em tratamento"]{background-color:var(--info-soft);border-color:#BFD5FB;color:var(--info)}
.st-sel[data-v="Aguardando cliente"]{background-color:var(--neutro-soft);border-color:#F8DE9C;color:#B45309}
.st-sel[data-v="Resolvida"]{background-color:var(--promotor-soft);border-color:#B7EBC8;color:var(--promotor)}
.st-sel[data-v="Encerrada"]{background-color:var(--sub);color:var(--muted)}

/* barra de progresso / proporção */
.bar{height:8px;border-radius:999px;background:var(--sub);overflow:hidden;display:flex}
.bar i{display:block;height:100%}
.mix{display:flex;height:10px;border-radius:999px;overflow:hidden;background:var(--sub)}
.mix i{display:block}

/* ---------- gráficos ---------- */
.chart svg{width:100%;height:auto;display:block;overflow:visible}
.chart text{font-family:var(--f-body);font-size:11px;fill:var(--muted)}
.chart .v{font-family:var(--f-num);font-weight:600;fill:var(--ink)}
.chart .grid-l{stroke:var(--line);stroke-dasharray:3 4}
.chart .pt{transition:r .15s}
.chart .pt:hover{r:6}
.chart .hb{transition:opacity .15s}
.chart .hb:hover{opacity:.8}
.legend{display:flex;gap:14px;flex-wrap:wrap;font-size:12px;color:var(--muted);margin-top:8px}
.legend span{display:inline-flex;align-items:center;gap:6px}
.legend i{width:10px;height:10px;border-radius:3px;display:inline-block}
/* rosca + lista: quando o cartão fica estreito, a lista desce para baixo da rosca (nada sai da caixa) */
.donut-wrap{display:flex;align-items:center;gap:14px 18px;flex-wrap:wrap;justify-content:center;min-width:0}
.donut-wrap .chart{width:clamp(110px,40%,150px);flex:none}
.donut-list{flex:1 1 160px;min-width:0;display:flex;flex-direction:column;gap:10px}
.donut-list div{display:flex;justify-content:space-between;align-items:center;gap:8px;font-size:13px;min-width:0}
.donut-list .badge{min-width:0;overflow:hidden;text-overflow:ellipsis}
.donut-list b{font-family:var(--f-num);white-space:nowrap;flex:none}

/* ---------- gauge NPS ---------- */
.gauge{display:flex;flex-direction:column;align-items:center;gap:4px}
.gauge .zone{font-size:13px}

/* ---------- listas ---------- */
.list{display:flex;flex-direction:column}
.li{display:flex;gap:12px;align-items:flex-start;padding:12px 18px;border-top:1px solid var(--line)}
.li:first-child{border-top:none}
.av{width:34px;height:34px;border-radius:50%;flex:none;display:inline-flex;align-items:center;justify-content:center;font:700 12px var(--f-title);color:#fff;background:var(--ink-2);background-size:cover;background-position:center}
.av-lg{width:72px;height:72px;font-size:22px}
.who{display:flex;align-items:center;gap:10px}
.rec-medal img{width:calc(100% - 6px);height:calc(100% - 6px);border-radius:50%;object-fit:cover;display:block}
.li .bd{flex:1;min-width:0}
.li .bd b{display:block;color:var(--ink);font-size:13px}
.li .bd p{font-size:12px;color:var(--muted);margin-top:2px;overflow:hidden;text-overflow:ellipsis;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}
.rank{font:700 12px var(--f-num);color:var(--muted);width:20px;text-align:center;padding-top:9px}

/* ---------- cards de reconhecimento ---------- */
.rec-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:16px}
.rec{position:relative;border-radius:14px;overflow:hidden;background:var(--card);border:1px solid var(--line);box-shadow:var(--shadow);transition:transform .18s,box-shadow .18s}
.rec:hover{transform:translateY(-3px);box-shadow:var(--shadow-lg)}
.rec-top{background:linear-gradient(135deg,var(--ink) 0%,#2A2D35 100%);color:#fff;padding:18px 18px 46px;position:relative;overflow:hidden;height:104px}
.rec-top::after{content:"";position:absolute;right:-30px;top:-30px;width:140px;height:140px;border-radius:50%;border:22px solid color-mix(in srgb,var(--brand) 35%,transparent)}
.rec-top small{font:700 10px var(--f-title);letter-spacing:.14em;text-transform:uppercase;color:color-mix(in srgb,var(--brand) 35%,#fff)}
.rec-top h4{color:#fff;font-size:13px;margin-top:4px;font-weight:600;opacity:.85}
.rec-medal{position:absolute;left:18px;top:76px;width:56px;height:56px;border-radius:50%;display:flex;align-items:center;justify-content:center;font:800 20px var(--f-title);color:#fff;border:4px solid var(--card);z-index:1}
.m-ouro{background:linear-gradient(135deg,#F5C451,#C8961E)}
.m-prata{background:linear-gradient(135deg,#D7DCE2,#9AA3AE)}
.m-bronze{background:linear-gradient(135deg,#E3A26F,#A8622F)}
.rec-body{padding:36px 18px 18px}
.rec-body h3{font-size:18px}
.rec-body .role{font-size:12px;color:var(--muted)}
.rec-stats{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;margin:14px 0}
.rec-stats div{background:var(--sub);border-radius:8px;padding:8px;text-align:center}
.rec-stats b{display:block;font:600 18px var(--f-num);color:var(--ink)}
.rec-stats span{font-size:10px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);font-weight:700}
.rec-quote{font-size:12px;font-style:italic;color:var(--ink-2);border-left:3px solid var(--brand);padding:2px 0 2px 10px;min-height:20px}
.rec-foot{display:flex;justify-content:space-between;align-items:center;gap:6px;margin-top:14px;font-size:11px;color:var(--muted)}
.rec-foot .bt-sm{padding:0 8px;font-size:11px}
.rec-logo svg{height:14px;width:auto}

/* ---------- kanban de detratores ---------- */
.kanban{display:grid;grid-template-columns:repeat(4,minmax(220px,1fr));gap:14px;overflow:auto}
.kcol{background:var(--sub);border-radius:var(--radius);padding:10px;min-height:200px}
.kcol-h{display:flex;justify-content:space-between;align-items:center;padding:4px 6px 10px;font:700 12px var(--f-title);text-transform:uppercase;letter-spacing:.06em;color:var(--ink-2)}
.kcard{background:var(--card);border:1px solid var(--line);border-radius:8px;padding:10px 12px;margin-bottom:8px;cursor:pointer;transition:transform .12s,box-shadow .12s}
.kcard:hover{transform:translateY(-2px);box-shadow:var(--shadow-lg)}
.kcard b{display:block;font-size:13px;color:var(--ink)}
.kcard .sub{font-size:11px;color:var(--muted);margin-top:2px}
.kcard .row{display:flex;justify-content:space-between;align-items:center;margin-top:8px;gap:6px}
.sla-ok{color:var(--promotor);font-weight:700;font-size:11px}
.sla-late{color:var(--detrator);font-weight:700;font-size:11px}

/* ---------- segmentado (abas) ---------- */
.seg{display:inline-flex;background:var(--sub);border-radius:9px;padding:3px;gap:2px}
.seg button{border:none;background:none;padding:6px 12px;border-radius:7px;font-size:12px;font-weight:700;color:var(--muted);cursor:pointer}
.seg button.on{background:var(--card);color:var(--ink);box-shadow:var(--shadow)}

/* ---------- modal ---------- */
.ov{position:fixed;inset:0;background:rgba(15,17,20,.5);display:flex;align-items:flex-start;justify-content:center;padding:6vh 16px;z-index:100;animation:fade .15s;overflow:auto}
.modal{background:var(--card);border-radius:14px;box-shadow:0 20px 60px rgba(0,0,0,.25);width:100%;max-width:640px;animation:pop .18s}
.modal.lg{max-width:860px}
.modal-h{display:flex;align-items:center;justify-content:space-between;padding:18px 22px;border-bottom:1px solid var(--line)}
.modal-h h3{font-size:16px}
.modal-x{background:none;border:none;font-size:20px;line-height:1;cursor:pointer;color:var(--muted);width:32px;height:32px;border-radius:8px}
.modal-x:hover{background:var(--sub)}
.modal-b{padding:20px 22px}
.modal-f{display:flex;justify-content:flex-end;gap:8px;padding:14px 22px;border-top:1px solid var(--line);background:#FCFCFD;border-radius:0 0 14px 14px}
.dl{display:grid;grid-template-columns:150px 1fr;gap:8px 14px;font-size:13px}
.dl dt{color:var(--muted);font-weight:700;font-size:12px}
.timeline{display:flex;flex-direction:column;gap:0;margin-top:6px}
.tl{display:flex;gap:12px;padding-bottom:14px;position:relative}
.tl::before{content:"";position:absolute;left:5px;top:14px;bottom:0;width:2px;background:var(--line)}
.tl:last-child::before{display:none}
.tl i{width:12px;height:12px;border-radius:50%;background:var(--brand);flex:none;margin-top:3px;box-shadow:0 0 0 3px var(--brand-soft)}
.tl b{font-size:13px;color:var(--ink)}
.tl p{font-size:12px;color:var(--muted)}
@keyframes fade{from{opacity:0}}
@keyframes pop{from{opacity:0;transform:translateY(8px) scale(.98)}}

/* ---------- toast ---------- */
.toasts{position:fixed;right:20px;bottom:20px;display:flex;flex-direction:column;gap:8px;z-index:200}
.toast{background:var(--ink);color:#fff;border-radius:10px;padding:12px 16px;font-size:13px;box-shadow:var(--shadow-lg);max-width:380px;border-left:4px solid var(--promotor);animation:pop .2s}
.toast.warn{border-left-color:var(--neutro)}.toast.err{border-left-color:var(--detrator)}
.toast.out{opacity:0;transform:translateY(6px);transition:all .3s}

/* ---------- responsivo ---------- */
@media (max-width:1100px){
  .g-3{grid-template-columns:repeat(2,minmax(0,1fr))}
  .g-21{grid-template-columns:1fr}
}
@media (max-width:900px){
  .side{transform:translateX(-100%)}
  body.nav-open .side{transform:none;box-shadow:0 0 0 100vmax rgba(15,17,20,.45)}
  .main{margin-left:0}
  .burger{display:inline-flex}
  .top{padding:0 16px;gap:10px}
  .proto,.view{padding-left:16px;padding-right:16px}
  .g-2,.g-3{grid-template-columns:1fr}
  .g-k3{grid-template-columns:repeat(2,minmax(0,1fr))}
  .f,.f.w3,.f.w6,.f.w8{grid-column:span 12}
  .top .filters{display:none}
  .mfilters:not(:empty){display:flex;padding:12px 16px 0}
  .kanban{grid-template-columns:repeat(4,minmax(240px,1fr))}
  .dl{grid-template-columns:1fr}
}
.mfilters{display:none}
#printArea{display:none}
@media (max-width:520px){
  .scale{grid-template-columns:repeat(6,1fr)}
  .tbl-tools input{min-width:0;flex:1}
  .donut-wrap{flex-direction:column}
}

/* ---------- impressão (cards de reconhecimento e relatórios) ---------- */
@media print{
  @page{size:A4;margin:12mm}
  body{background:#fff}
  .side,.top,.proto,.no-print,.toasts,.mfilters{display:none!important}
  .main{margin:0}
  .view{padding:0;max-width:none}
  .card,.rec{box-shadow:none;break-inside:avoid}
  body.print-one .app{display:none!important}
  body.print-one #printArea{display:flex!important;justify-content:center;padding-top:20mm}
  body.print-one #printArea .rec{width:90mm}
  *{-webkit-print-color-adjust:exact;print-color-adjust:exact}
}

/* ---------- assistente de pesquisa (questionário oficial) ---------- */
.stepper{display:flex;gap:6px;list-style:none;margin:0 0 16px;padding:0;flex-wrap:wrap}
.stepper li{display:flex;align-items:center;gap:8px;padding:8px 12px;border:1px solid var(--line);border-radius:var(--radius-sm);background:var(--card);font-size:12.5px;font-weight:600;color:var(--muted)}
.stepper li span{width:22px;height:22px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;background:var(--sub);font-size:11px;font-weight:700}
.stepper li.on{border-color:var(--brand);color:var(--ink)}
.stepper li.on span{background:var(--brand);color:#fff}
.stepper li.ok span{background:var(--promotor);color:#fff}
.roteiro{margin:4px 0 10px;padding:14px 18px;border-left:4px solid var(--brand);background:var(--sub);border-radius:var(--radius-sm);font-size:15px;line-height:1.55;color:var(--ink)}
.chips{display:flex;flex-wrap:wrap;gap:8px;margin-top:4px}
.chip{border:1px solid var(--line);background:var(--card);border-radius:999px;padding:8px 14px;font-weight:600;font-size:13px;cursor:pointer;transition:all .12s}
.chip:hover{border-color:var(--ink-2)}
.chip.on{background:var(--brand);border-color:var(--brand);color:#fff}
.f.q>span:first-child{font-size:14px;font-weight:600;color:var(--ink);line-height:1.4}
.qn{display:inline-block;min-width:30px;font-size:11px;letter-spacing:.06em;color:var(--brand)}
.mec-list{display:flex;flex-wrap:wrap;gap:6px 16px;padding-top:4px}
.wz-nav{display:flex;justify-content:space-between;gap:10px;margin-top:22px;padding-top:16px;border-top:1px solid var(--line)}
.err-line{margin-top:14px;padding:10px 14px;border-radius:var(--radius-sm);background:var(--detrator-soft);color:var(--detrator);font-size:13px;font-weight:600}

/* ---------- reconhecimento (fase 5) ---------- */
.rec-cons .rec-top{background:linear-gradient(135deg,var(--brand-dark,#1B1D22),var(--ink))}
.rec-mec .rec-top{background:linear-gradient(135deg,#1F2937,#0F1114)}
.rec-mec .rec-top small{color:#F5C451}
.rec .rec-stats span{font-size:9.5px}
.hist-bars{display:grid;grid-template-columns:repeat(6,1fr);gap:10px;align-items:end;height:170px;padding:10px 4px 0;border-bottom:1px solid var(--line)}
.hb-col{display:flex;flex-direction:column;align-items:center;justify-content:flex-end;height:100%;gap:4px;font-size:11px}
.hb-col i{display:block;width:60%;max-width:46px;border-radius:4px 4px 0 0;min-height:2px}
.hb-col b{font-size:11px;color:var(--ink-2)}
.hb-col small{color:var(--muted);font-size:10px;margin-bottom:4px}

/* ---------- mecânicos escolhidos na pesquisa ---------- */
.mec-tags{display:flex;flex-wrap:wrap;gap:6px;margin-top:8px}
.mec-tag{display:inline-flex;align-items:center;gap:6px;padding:4px 4px 4px 10px;border:1px solid var(--line);border-radius:999px;background:var(--surface-2,#F4F5F7);font-size:12.5px;font-weight:600;color:var(--ink)}
.mec-tag button{border:0;background:transparent;color:var(--muted);width:22px;height:22px;border-radius:50%;cursor:pointer;font-size:15px;line-height:1}
.mec-tag button:hover{background:rgba(0,0,0,.08);color:var(--detrator)}

/* ---------- navegação: Voltar e logo como atalho para a tela inicial ---------- */
a.side-brand{text-decoration:none;color:inherit;cursor:pointer;transition:opacity .15s}
a.side-brand:hover{opacity:.85}
a.side-brand:focus-visible{outline:2px solid var(--brand);outline-offset:-4px}
.back-bt{flex:none;gap:4px;padding-left:8px}
.back-bt svg{stroke-width:2.4}
.back-bt[hidden]{display:none}
@media (max-width:720px){.back-bt span{display:none}.back-bt{padding:0 8px}}

/* ---------- caixas de seleção: brancas, com visto quando marcadas (todas as telas) ---------- */
input[type=checkbox]{-webkit-appearance:none;appearance:none;flex:none;width:18px!important;height:18px!important;min-height:0!important;margin:0;padding:0!important;
  background:#fff!important;border:1.5px solid #B9BEC6!important;border-radius:4px!important;box-shadow:none!important;cursor:pointer;position:relative;vertical-align:middle;transition:border-color .15s,box-shadow .15s}
input[type=checkbox]:hover{border-color:var(--brand)!important}
input[type=checkbox]:focus-visible{outline:none;box-shadow:0 0 0 3px var(--brand-soft,rgba(0,0,0,.12))!important}
input[type=checkbox]:checked{border-color:var(--brand)!important}
input[type=checkbox]:checked::after{content:"";position:absolute;left:5px;top:1.5px;width:5px;height:10px;border:solid var(--brand);border-width:0 2.5px 2.5px 0;transform:rotate(45deg)}
input[type=checkbox]:disabled{opacity:.5;cursor:not-allowed}

/* ---------- respostas P4–P6: cor pelo sentido da resposta ---------- */
.chip.c-ok.on{background:var(--promotor);border-color:var(--promotor);color:#fff}
.chip.c-mid.on{background:var(--neutro);border-color:var(--neutro);color:#fff}
.chip.c-bad.on{background:var(--detrator);border-color:var(--detrator);color:#fff}
.chip.c-ok:hover{border-color:var(--promotor)}.chip.c-mid:hover{border-color:var(--neutro)}.chip.c-bad:hover{border-color:var(--detrator)}

/* ---------- banco compartilhado: login e situação da gravação ---------- */
.login-erro{min-height:18px;color:var(--detrator);font-size:12.5px;margin:2px 0 10px}
.login-prim{margin-top:16px;padding:14px;border:1px dashed var(--line);border-radius:10px;display:flex;flex-direction:column;gap:8px;align-items:flex-start}
.sync-st{font-size:11.5px;font-weight:600;padding:4px 10px;border-radius:999px;white-space:nowrap;border:1px solid var(--line);color:var(--muted)}
.sync-st.ok::before{content:"● ";color:var(--promotor)}
.sync-st.salvando::before{content:"● ";color:var(--neutro)}
.sync-st.erro{color:var(--detrator);border-color:var(--detrator);cursor:help}
.sync-st.erro::before{content:"● ";color:var(--detrator)}
@media (max-width:720px){.sync-st{display:none}}


/* ---------- tela de entrada: mescla NE Máquinas + NE Caminhões ---------- */
.login-bg{position:fixed;inset:0;z-index:0;overflow:hidden;background:#0F1114}
.login-bg span{position:absolute;top:0;bottom:0;background-size:cover;background-position:center}
.login-bg .lb-a{left:0;width:58%;clip-path:polygon(0 0,100% 0,78% 100%,0 100%)}
.login-bg .lb-b{right:0;width:58%;clip-path:polygon(22% 0,100% 0,100% 100%,0 100%);background-position:65% 40%}
.login-bg .lb-a::after,.login-bg .lb-b::after{content:"";position:absolute;inset:0}
.login-bg .lb-a::after{background:linear-gradient(160deg,rgba(185,20,44,.55),rgba(15,17,20,.94) 70%)}
.login-bg .lb-b::after{background:linear-gradient(200deg,rgba(11,60,140,.6),rgba(8,43,102,.95) 70%)}
.login-bg .lb-cut{left:50%;width:4px;transform:translateX(-50%) skewX(-12deg);background:linear-gradient(180deg,#E31837,#19B6D6);box-shadow:0 0 30px rgba(25,182,214,.45)}
#gate .login-box{position:relative;z-index:1;display:grid;grid-template-columns:1fr 1fr;padding:0;max-width:880px;overflow:hidden}
.login-box::before{content:"";position:absolute;left:0;right:0;top:0;height:4px;background:linear-gradient(90deg,#E31837,#0B3C8C 60%,#19B6D6);z-index:2}
#gate .login-marca{position:relative;height:auto;min-height:440px;border-radius:0;margin:0;padding:0}
.login-marca .reg-txt{top:28px;bottom:auto;left:28px;right:28px}
.login-marca .reg-logos img{height:26px}
.login-marca .brand-txt{font-size:15px;letter-spacing:.12em;text-transform:uppercase;opacity:.85}
.login-chamada{position:absolute;left:28px;right:28px;bottom:30px;z-index:1;color:#fff;display:flex;flex-direction:column;gap:6px}
.login-chamada b{font-size:30px;line-height:1.1;letter-spacing:-.01em;text-shadow:0 2px 14px rgba(0,0,0,.4)}
.login-chamada small{font-size:13px;color:rgba(255,255,255,.82);max-width:300px}
.login-corpo{padding:40px 36px 32px;display:flex;flex-direction:column;justify-content:center}
.login-corpo h2{font-size:22px;margin-bottom:4px}
.login-corpo .bt[type=submit]{background:linear-gradient(90deg,#E31837,#0B3C8C);border:0;height:46px;font-size:15px;box-shadow:0 8px 22px rgba(11,60,140,.25)}
.login-corpo .bt[type=submit]:hover{filter:brightness(1.08)}
.login-corpo input:focus{border-color:#0B3C8C;box-shadow:0 0 0 3px rgba(25,182,214,.18)}
@media (max-width:760px){
  #gate .login-box{grid-template-columns:1fr;max-width:460px}
  #gate .login-marca{min-height:230px}
  .login-chamada{bottom:20px}
  .login-chamada b{font-size:24px}
  .login-corpo{padding:26px 22px 24px}
}

/* ---------- abas de Cadastro de pesquisas ---------- */
.abas-cad{display:inline-flex}
.abas-cad a{text-decoration:none;color:inherit;padding:8px 16px;font-weight:600;font-size:13px;border-radius:7px}
.abas-cad a.on{background:var(--card);box-shadow:0 1px 3px rgba(0,0,0,.08);color:var(--ink)}

/* ---------- cadastro dentro do formulário (cliente / veículo na OS) ---------- */
.sub-cad{border:1px dashed var(--brand);border-radius:10px;padding:12px 14px;background:var(--brand-soft,#FDECEF);margin-top:-4px}
.sub-cad-t{font-size:12px;font-weight:800;text-transform:uppercase;letter-spacing:.06em;color:var(--brand-dark,var(--brand));margin-bottom:8px}